Q. Why is my new carpet shedding?
A. Loose fibers or balls of fluff found on carpet or in your vacuum cleaner bag is normal with a new carpet. Removing these loose fibers does not affect carpet life or appearance. Most shedding gradually disappears within the first year after installation.
Q. Why does my carpet seem to change color when I look at it from different directions?
A. Light reflects differently as the pile is pushed in different directions. Foot traffic often causes this and the best solution is to sweep or vacuum the pile in a uniform direction.
Q. Some tufts are longer than others. What should I do?
A. Just snip the end to even the carpet surface. Never yank out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off and let the surrounding yarn fill in the space.
Q. What can I do about static?
A. When a room has low relative humidity, a static charge can build up in your carpet as you walk across it. Try to not scuff your feet and a humidifier or other commercially available products can help.
Q. How can I avoid permanent indentations?
A. Your carpet pile may compress due to heavy foot traffic or from the weight of a piece of furniture. You can work the pile back into place with the edge rounded instrument such as a spoon or the edge of a coin..
Q. What is twist?
A. Twist is the number of turns put in the carpet fiber or yarn. Almost all carpets have twisted yarns. As a general rule, the more twist or turns on a fiber, the better performance you can expect. Yarns that are twisted tighter have a different “feel” than those that are less tight.
Q. If I know the weight or other technical specifications, can I compare products?
A. Using technical specifications of a product can give you a guide, but there are many other factors that can alter the comparison. For example, two carpets with the same specifications but made with different fibers will perform, look, and feel differently in the same environment.
Q. If I bend the carpet and see the backing does this mean the carpet is low quality?
A. Not necessarily. All carpets, except woven carpets, are made with spaces between the tufts. You can feel the thickness or density of different carpets by sticking your fingers in the pile.
Q. Can I save money by buying a less expensive carpet and putting the best underpad under it?
A. It is true that a good underpad is critical to carpet performance, but the carpet takes the direct wear and tear so you want carpet constructed to meet your needs and lifestyle.
Q. What is a The Tuft Twist count?
A. The number of twists each tuft has per inch, the more twists, the longer your carpet will look like new. 5 to 7 twist is good, less than 5 and your carpet will mat down faster. Frieze styles have the best twist ratings.
Q. What is the density of a carpet?
A. This is a measurement of thickness of the carpet pile. The more tufts per square inch the thicker the carpet.
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